Customer Service

MicroAge Orland Park has been helping businesses of all sizes with their computer and telephone needs since 1981. The answers to many of the most frequently asked questions regarding our company and its services can be found below.

Frequently Asked Questions

Q. Is my confidential information secure on www.maop.com?
A. Whenever MicroAge Orland Park asks you to send confidential information over the Internet, including personal account data, we require that a "secure session" be established. This is accomplished through a connection between our servers and your browser via an SSL (128-bit Encryption) connection to ensure the highest security possible.

Q. What type of browser do I need?
A. In order to access confidential information over the Internet, including account data, MicroAge Orland Park requires that a "secure session" be established. In order to ensure that your information is secure you will need Netscape Navigator 2.0 or above, Netscape Communicator 4.0 or above, Microsoft's Internet Explorer 2.0 or above, or the Web browser for America Online version 3.0 for Windows or above. If you don't already have one of these browsers with SSL capabilities, you can download an SSL browser from either of the links below.

Q. What is a "secure session" and how does it help keep my info safe?
A. During a secure SSL session, data passed back and forth between your computer and MicroAge Orland Park is secured by using 128-bit public key cryptography. Your computer exchanges key information with MicroAge Orland Park computers to create a private conversation that only your computer and MicroAge Orland Park systems can understand.

Q. When do I enter into a "secure SSL session"?
A. Secure SSL sessions are established in www.maop.com areas where your personal information is being transmitted, such as our Web Hosting Account maintenance area and our online Compaq Store.

Q. Why do I need an ID and password?
A. Areas such as our Web Hosting Account maintenance area require the use of an ID and password as an additional security measure that helps protect your confidential information. This lets MicroAge Orland Park verify exactly who you are, thereby allowing you access to your account information, and helping to prevent unauthorized access of your account.

Q. What are "cookies" and do I need to accept them ?
A. A cookie is a text file on your computer that reminds our system of your particular browser preferences and security requirements which enables MicroAge Orland Park systems to know exactly who you are. Cookies are only utilized within our site in our Online Compaq Store. If you are attempting to purcharse items from our store and your browser prompts you when a cookie is "served," you must accept it in order to complete your transaction or your transaction will be denied. This is because we will be unable to ensure that the data is being sent to the proper parties. Because cookies are site specific, only MicroAge Orland Park and Compaq can access, decode, and make use of the information stored within a cookie.

Q. Who designed the MicroAge Orland Park Website?
A. The MicroAge Orland Park website (www.maop.com) was developed and created through MicroAge Orland Park's Internet Development Department. Several disciplines are utilized in order to develop an interactive website such as graphic design, programming, animation and other cutting edge technologies. MicroAge Orland Park can also build a site for you. Contact us today to find out more on how we can custom design, build, host or enhance your website today.

Q. I still have questions. How can I contact MicroAge Orland Park?
A. Please visit our contact page for further assistance: Contact Information

Contact us at (800) 321-2850 today for futher details or email us at info@maop.com